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Excellent Customer Relationship Training in the Philippines

Excellent Customer Relationship Training in the Philippines

Love our Job to Love our Customers and Love our Customers to Love our Job

A Corporate EnterTrainment on Excellent Customer Relationship

 

ENTERTRAINMENT GOAL:

By the end of this customizable EnterTrainment, the participants should already have a changed mentality about their work or job, their relationship with their customers and the customers themselves, and providing excellent customer service and establishing a positive customer relationship.

 

LEARNING COVERAGE

Below are the different modules and their topics that will be covered during this EnterTrainment:

MODULE I: LOVE YOUR JOB AND IT WILL LOVE YOU BACK

Session 1: Why Are You Living and Working?

  • Finding Your Vision, Mission, and Values
  • Why are You Working? For Whom are You Working?

Session 2: What Are Your Perceptions About Work?

  • What is Work to You? What is Its Place in Your Life?

Session 3: How to Love Your Work So It Loves You Back

  • P.R.I.D.E: Personal Responsibility in Driving Excellence

Session 4: Work and Life Can Co-Exist

  • Reasons for Attaining a Balanced Life
  • Work-Life Co-Existence
  • Learn, Love, Live, and Lock a Culture of Work-Life Co-Existence

Session 5: Stress is All in the Mind: How to Avoid and Combat Stress

 

MODULE II: LOVE YOUR CUSTOMERS AND SERVING THEM

Session 1: Customer Relationship 101

  • What is Customer Service? Customer Experience? Customer Relationship?

Session 2: The W.I.I.F.M. of Providing Excellent Customer Service

  • What’s in It For You?
  • What’s in It For the Company?
  • What in It For the Others?
  • What’s in It For the Customers?

Session 3: Common Areas for Improvement in Customer Service

  • Don’t know how to listen actively
  • Don’t have common sense
  • Are too emotional
  • Are not solution-oriented
  • Can’t balance defending the company and identifying with the customer
  • Can’t empathize

Session 4: Empathy in Customer Service

  • The Cs of Customer Service (Concern, Compassion, Care, and Commitment)

Session 5: Going the Extra Mile

  • What is Going the Extra Mile?
  • Sense of Fulfillment in Going Above and Beyond the Call of Duty
  • Paying Forward the New Customer Service Mentality, “Customers Are Not Always Right But They Always Have The Right To Be Treated Right”
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