Effective Communication Training in the Philippines

EFFECTIVE COMMUNICATION IN THE WORKPLACE: AN EFFECTIVE COMMUNICATION  TRAINING IN THE PHILIPPINES

Effective Communication Training in the Philippines

Effective Communication Training in the Philippines

A Corporate EnterTrainment on Effective Interpersonal and Interdepartmental Communication

PROGRAM OBJECTIVES:

By the end of the training, the participants should have been able to:

  1. Know more and deeply about one another in order to understand their personalities, tendencies, learning styles, and communication preferences.
  2. Practice a habit of giving one another immediate feedback when there are attitudinal misunderstandings, work-related disagreements, and teamwork issues in an open, sincere, and systematic way.
  3. Critique the people and process aspects of effective communication in the workplace in order to spot the gaps and think of a solution to bridge such gaps.
  4. Appreciate and promote a culture where co-workers manage to collaborate and complement one another despite diversity.
  5. To communicate recommendations, constructive feedback, and creative ideas without offending the others or sacrificing working relationships.
  6. Promote healthy and friendly competition that gives importance to organizational synergy and human interdependence.

TARGET VALUES:

  • Effective Communication
  • Collaboration

KEY ISSUES ADDRESSED:

  • Gap among departments
  • Lack of effective proactive and reactive communication and coordination
  • Lack of transparency among departments and employees
  • Lack of sense of ownership and responsibility
  • Unhealthy or unfriendly competition among departments and some people

RATIONALE:

This training program is intended to share with them the concept of effective communication based on the communication framework. It also allows them to appreciate its significance by educating them on the positive results it contributes among employees and other stakeholders. Lastly, it makes them realize that they are better off avoiding and discouraging interpersonal and interdepartmental conflicts by putting them in experiences that open their eyes to the benefits that can be gained when employees communicate effectively despite differences.

TOPICS COVERED:

  1. Communication Model
  2. Communicative Engagements/Feedback Systems
  3. Individual Differences
    1. Learning Styles
    2. Communication Preferences
    3. Cultural/Background Differences
  4. Assertiveness
  5. Sensitivity
  6. Verbal Communication
    1. Framing of Words
    2. Intonation and Delivery
  7. Non-verbal Communication
    1. Facial Expressions
    2. Body Language
    3. Hand Gestures
  8. Benefits of Effective Communication
  9. Barriers to Effective Communication
  10. Promoting a Culture of Communication, Collaboration, and Sense of Ownership/Responsibility

METHODOLOGIES USED:

  1. Interactive Discussion
  2. Use of Activities
    1. Open Forum
    2. Skit
    3. Positive Scripting
    4. Anger Management

TRAINING AGENDA:

WARM-UP ACTIVITY: WHAT DO YOU THINK OF THE HERO?

Rationale:

This activity allows all participants to know more about one another other than their names, which department they belong to, and the supervisor they report to. At the same time, it will let them discover how others perceive them with both their positive and negative traits.

What’s In It for Them?

Effective communication stems from not only familiarity but from awareness as well. When co-workers know more about others, they develop a working relationship that transcends employee-to-employee relationships. Also, knowing what others think of you will help you be careful with not coming across negatively and making an effort to enhance strengths more and correct areas for improvement; an initiative needed in effective communication.

COMMUNICATION MODEL

Rationale:

This interactive discussion gives the participants a refresher on the basic communication model that shows who and what are involved in effective communication and how each component contributes to both positive and negative repercussions when it does not function correctly.

What’s In It for them?

With the aid of the facilitator, participants will be able to spot who or what is at fault as far as the issues or challenges of effective communication in the workplace are concerned. By knowing these areas of opportunities, they can suggest solutions to resolve conflicts.

Activities:

  • Communicative Engagement: Open Forum

COPING WITH INDIVIDUAL DIFFERENCES

Rationale:

An interactive discussion about learning styles, communication preferences, and cultural diversity will explain to the participants that people with differences can thrive together and can still achieve personal goals at the expense of other people.

What’s In It for Them?

The participants will know, understand, appreciate, and apply how to communicate with and treat other people with reference to learning styles, communication preferences, and cultural diversity.

ASSERTIVENESS AND SENSITIVITY TRAINING

Rationale:

This combination of interactive discussion and immediate application exercises will show how verbal communication thru positive scripting and delivery and non-verbal communication in the form of facial expressions, body language, and gestures positively and negatively affect communication among people and groups.

What’s In It for Them?

This highlight of the training will train the participants on how to look, move, speak, sound and behave appropriately so as not to be misunderstood by other people and so as to convey their message accurately and ethically. On the other hand, it will also help them understand other people more and be sensitive about their feelings, thoughts, and personalities using their verbal and non-verbal signals.

ADDITIONAL DISCUSSIONS

  1. Benefits of Effective Communication
  2. Barriers to Effective Communication
  3. How to Establish and Promote a Culture of Communication, Collaboration, and Sense of Ownership
Phone: (02) 919-2734 | (02) 959-8492
Mobile: 0917 658 3534 (Globe) | 0933 232 6149 (Sun)
Unit A2 Blk 8 Lot 8, Buenmar Ave. Phase IV
Greenland Executive Village, Brgy San Juan, Cainta, Rizal